1. Privacy Overview

Your privacy is our top priority. We are committed to safeguarding your information and have implemented extensive measures to protect it. This document outlines our “Privacy Policy” and describes how we handle your privacy while using our services. It applies to visitors of Speech Up public websites, users of Speech Up mobile and web applications (collectively referred to as the “Platform”), and the Therapists who provide services through our Platform. This Privacy Policy explains how we collect, use, and disclose information you provide via the Platform.

For California residents, please refer to our Privacy Notice for California Residents below.

For European Union residents, please review our Privacy Notice for European Union Residents below, which details the types of personal information collected and its intended use.

The Privacy Policy is integrated into our Terms and Conditions. Terms such as “we,” “our,” “us,” “Platform,” and “Therapist Services” in this Privacy Policy have the same meanings as in our Terms and Conditions. By using our Platform, you agree to both the Terms and Conditions and this Privacy Policy. If you do not agree, you should stop using the Platform or cease providing Therapist Services. By accessing and using our Platform or providing Therapist Services, you confirm that you have read, understood, and agreed to both the Terms and Conditions and the Privacy Policy.

2. Information Collection, Use, and Disclosure

Types of Information We Collect

To operate the Platform effectively and provide its services, we may collect, use, and store the following types of information:

Visitor Data: Information about your visit to our website and use of the Speech Up app, including pages viewed, time spent, browser or device details, mobile device ID, and IP address.
Onboarding Data: Data collected during the onboarding process, such as questionnaire responses and user interactions.
Account Registration Data: Information related to account registration, including whether you registered via Facebook or Google and email or phone number verification.
Transaction Data: Details of transactions and payments for our services, including payment completion and trial sign-ups.
Login Data: Information about your logins, including login times, messages sent, and Therapy goal status.
Therapy Session Data: General data on Therapy sessions, such as scheduling, attendance, and session changes.
Customer Data: Information from users who have signed up for our services, including name, age, email, phone number, and emergency contact.
Therapist Data: Information needed to credential, recredential, and pay Therapists, including name, email, phone number, address, and professional credentials.
Communications Data: Data from communications between users, Therapists, and our customer service team.

We protect this information and will not use or disclose it beyond the purposes outlined in this Privacy Policy, unless you consent or request otherwise.

How We Use Your Information

We use your information for the following purposes:

Communication: To contact you, provide updates, verify your identity, and address potential safety concerns.
Service Delivery: To manage your account, process payments, match users with Therapists, and enhance our Platform.
Service Improvement: To administer, monitor, and improve the quality and effectiveness of our services.
Marketing and Customization: To advertise our services, personalize your experience, and deliver relevant content and offers.
Legal Compliance: To respond to legal requests, comply with laws, and ensure safety and health regulations.
Other Uses with Consent: Any other use with your explicit consent.

Disclosure of Information to Third Parties

We may share your information with third parties for the following reasons:

Business and Advertising: Sharing information with Therapists, vendors, service providers, and professional advisers as necessary for service facilitation and support.
With Your Consent: Sharing information as directed or requested by you.
Legal Compliance: Disclosing information to comply with legal requirements or in response to legal requests.
Business Transactions: Sharing information in connection with asset sales, mergers, or other business transactions.
Other Business Reasons: Sharing to enforce Terms and Conditions and ensure Platform security.

Publicly available information on the Platform may be visible to others.

3. Opting Out of Marketing Communications

You can opt out of receiving marketing emails by using the unsubscribe link provided in our emails.

4. Cookies and Web Beacons

We use “cookies” and “web beacons” to collect information about your visits and usage of our Platform. Cookies are small data files placed on your device, and web beacons are tiny images or code on web pages or emails that track usage. You can adjust your browser settings to manage cookies.

Analytics

We use third-party cookies for web analytics and error management. Our analytics vendors collect anonymous data to help us improve our services.

Advertising Networks

Ad networks use cookies and web beacons to track your online activities and display relevant ads. This helps us target our marketing efforts and measure effectiveness.

5. Social and General Information Tools

We use various publicly-available tools and social media platforms. Any information shared on these tools may be collected and used according to their privacy policies.

6. Phishing

Be cautious of phishing attempts and only provide sensitive information through our secure systems. We will never ask for login or credit card information through non-secure or unsolicited communications.

7. Links to Other Websites

Our Platform may include links to third-party websites. We do not endorse or control these sites and are not responsible for their privacy practices.

8. Information Security

We implement industry-standard security measures to protect your information. While no online service is entirely risk-free, we strive to prevent unauthorized access and disclosure.

9. Service Providers

We may use third-party companies to help manage our Platform and perform various tasks. We share only the necessary information and ensure confidentiality through appropriate agreements.

10. Children’s Privacy

We do not knowingly collect or solicit any information from anyone under the age of 13, nor do we knowingly allow such individuals to use our Platform without the supervision of a parent or guardian. The Platform is not directed towards children under 13. If you become aware that we have collected personal information from a child under 13, please contact us immediately so we can take appropriate steps to delete that information.

11. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information as necessary or appropriate to protect public safety, respond to legal processes (including subpoenas), and prevent or stop illegal or dangerous activities. Therapists are also obligated to disclose information to law enforcement or other authorities to meet their professional and legal duties. This includes cases of: (a) suspected abuse of a child or vulnerable adult; (b) serious suicidal ideation; (c) threats of harm to others; or (d) court-ordered treatment presentations.

12. Changes to the Privacy Policy

We may update this Privacy Policy at our discretion. The date of the latest revision is noted at the end of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes, we will not use your information in a new way without first notifying you and offering you the option to stop using the Platform.

13. Contacting Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us by clicking the “Contact” link at the bottom of any page on our website.

14. Privacy Notice for California Residents

This Privacy Notice for California Residents supplements and is part of the Speech Up Privacy Policy and applies solely to visitors, users, and others residing in California (“consumers” or “you”). This Notice is designed to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Terms defined in the CCPA retain the same meaning in this Notice.

Information We Collect

Through your use of our website, we collect personal information that identifies, describes, or could reasonably be linked to you or your household. The categories of personal information collected are detailed above in “Categories of Information Collected.” We have also disclosed these categories for business purposes in the past 12 months, as described in “Purposes for Which Information is Disclosed to Third Parties.”

Speech Up obtains personal information from:

Directly from you: For example, information you submit while using and paying for our Services.
Indirectly from you: Such as observing your actions on our websites or applications.
Third-party business partners: Including social media sites, ad networks, and analytics providers.

1. Use of Personal Information

We may use the personal information we collect for business or marketing purposes, including those described in the categories of personal information.

2. Disclosure of Personal Information

In the past 12 months, Speech Up has shared personal information with the categories of third parties listed below:

The CCPA broadly defines “sale” to include the sharing of personal information in exchange for anything of value. Therefore, our use of analytics and targeting cookies may be considered a “sale” under this definition.

3. Your Rights and Choices

Under the CCPA, California residents have specific rights regarding their personal information:

Right to Request Access to Information: You can request disclosure of certain information about our collection and use of your personal information over the past 12 months.
Right to Request Deletion of Information: You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: You can opt out of the use or disclosure of your information considered a “sale” under the CCPA.

4. Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. We will not deny services, charge different prices, or provide different quality of services based on the exercise of these rights.

5. Changes to Our Privacy Notice

Speech Up reserves the right to amend this Privacy Notice at our discretion. We will post any updates on our websites and update the effective date. Continued use of our services after changes signifies acceptance of those changes.

6. General Data Protection Regulation (GDPR) Notice

This section provides additional information for users from the EU and Switzerland. Under GDPR, Speech Up is the Controller of your Personal Data.

Use of Personal Information:

Contractual Necessity: To manage accounts and respond to inquiries.
Legitimate Interests: For product development, safety, and performance improvement.
Legal Obligations: Compliance with legal requirements.
Consent: For marketing and tracking online activities.

Your Rights and Choices

EU and Swiss residents have rights under GDPR, including:

Right of Access: Request a copy of your personal information.
Right to Rectification: Correct inaccuracies in your personal information.
Right to Erasure: Request deletion of your personal information under certain circumstances.
Right to Data Portability: Transfer your personal information to another organization.
Right to Object: Object to processing based on legitimate interests or consent.
Rights Related to Automated Decision-Making: Object to profiling activities.